Privacy Policy club388my — Malaysia User Data Protection

1 Information We Collect

To provide a complete and secure platform experience, club388my collects certain categories of information from users. We only collect what is strictly necessary — nothing more.

Information You Provide Directly

• Full name, date of birth, and identification card number (for KYC purposes).
• Email address and mobile number used for registration.
• Payment method details including bank account numbers and e-wallet phone numbers.
• Residential address provided during identity verification.
• Supporting documents such as copies of your ID card, bank statement or utility bill for KYC.

Automatically Collected Information

• IP address and device information including browser type, operating system and screen resolution.
• Platform usage data such as pages visited, session duration and in-platform actions.
• Transaction logs including deposit history, withdrawal records, and wagering activity.
• General location data based on IP address (not precise GPS location).

2 How We Use Your Data

Every piece of information collected by club388my is used for clear and legitimate purposes. Here are the main ways we use your data:

• Identity verification (KYC): To verify your age and identity in compliance with platform requirements and to prevent fraud.
• Transaction processing: To process deposits, withdrawals, and other financial transactions securely and accurately.
• Account security: To detect suspicious activity, prevent unauthorized access, and protect your account.
• Customer support: To assist you with inquiries, complaints, or technical issues you encounter.
• Platform improvement: To understand how users interact with the platform for continuous improvement purposes.
• Service communication: To send important notifications regarding your account, transactions, and policy updates.
• Regulatory compliance: To fulfill applicable legal and regulatory obligations.

3 Data Collection & Usage Schedule

The table below provides a concise overview of the data categories we collect, their purpose of use and retention periods:

4 Sharing Information with Third Parties

Club388my does not sell or transfer your personal data to third parties for marketing purposes. However, there are limited situations where data sharing is necessary:

Integrated Service Providers

We share necessary data with service providers who help us operate the platform, including payment gateway providers, licensed gaming software providers and cloud service providers. All third parties are bound by strict data protection agreements.

Legal Requirements

Club388my will disclose information when required to do so by law, court order, or direction from a lawful authority. We will endeavor to notify you of such disclosure unless prohibited from doing so.

5 Data Security

We take data security very seriously. The following technical and organisational measures are in place to protect your personal information:

• 256-bit SSL/TLS encryption for all data communication between the server and user devices.
• Passwords are stored in hashed form with cryptographic salting — never as plain text.
• Strict internal access controls ensure only authorised staff can access user data.
• 24/7 security monitoring with an automated intrusion detection system.
• Regular independent security audits to identify and address vulnerabilities.
• Two-factor authentication is available for all user accounts as an added layer of security.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. If you suspect any unusual activity on your account, please contact our support team immediately.

6 Cookies & Tracking Technologies

Club388my uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

Essential Cookies

These cookies are required for the platform to function properly. They manage your login session and ensure account security. Without them, the platform cannot operate as intended.

Performance & Analytics Cookies

These cookies help us understand how users interact with the platform — which pages are visited most, how long sessions last, and where users encounter issues. This information is used to improve the platform.

Functional Cookies

These cookies remember your preferences such as language, display settings, and login details to make your next visit more convenient.

You can manage cookie settings through your browser preferences. Please note that disabling essential cookies may affect platform functionality.

7 Your Rights as a User

As a club388my user, you have the following rights regarding your personal data. Contact our support team to submit any request.

8 Data Retention Period

Club388my retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. In general:

• Active account data is retained for as long as your account remains active on the platform.
• After account closure, identity and financial data are retained for 5 to 7 years to meet compliance and audit requirements.
• Technical logs and session data are stored for a maximum of 12 months.
• Customer support communication records are retained for 2 years for reference and service improvement purposes.

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be personally linked to you.

9 Changes to This Privacy Policy

Club388my reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to registered members via email or in-platform notices.
• Providing a summary of key changes for your easy reference.

Continued use of the club388my platform after changes take effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

10 Contact Us About Privacy

If you have any questions, concerns or wish to submit a request regarding your personal data, the club388my support team is available 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Available directly within the platform — the fastest way to get an immediate response.
• Email: [email protected] — for written inquiries and official data-related requests.
• Telegram & WhatsApp: Through the support channels listed in the platform's support section.

We aim to respond to all privacy-related enquiries within 3 business days. For more complex data deletion or data access requests, the processing period is up to 14 business days.

This Privacy Policy is effective from January 2026 and supersedes all previous versions.