Terms and Conditions club388my — Platform Usage Guidelines

1 Definitions & Interpretation

"Platform" refers to the club388my website accessible at club388my.net, along with all services, games, and features available on it. "User" or "Member" refers to any individual who has registered and holds an active account with club388my. "Terms" means this Terms and Conditions document in its entirety.

"Bonus" refers to any credits, free spins, cashback, or rewards granted by club388my to members through promotions or loyalty programs. "KYC" means the Know Your Customer process, which includes identity verification as required by the platform. "Rollover" or "wagering requirement" refers to the total wagering amount that must be met before a bonus becomes eligible for withdrawal.

2 Eligibility & Registration

To register and use the club388my platform, you must meet all of the following eligibility requirements:

• Be at least 18 years of age at the time of registration.
• Register using true, accurate, and up-to-date personal information.
• Never previously banned from this platform or any related platform.
• Play on your own behalf and not on behalf of any third party.

One Account Per User

Each individual, IP address, device, phone number, email address, and payment information may only be associated with one account. Registering multiple accounts is strictly prohibited and will result in the closure of all related accounts and the freezing of funds within them.

Identity Verification (KYC)

Club388my reserves the right to request identity verification at any time, including but not limited to copies of identification, proof of address, and proof of ownership of the payment method. Failure to provide the required documents within the specified period may result in account suspension or closure.

3 Account Usage

You are fully responsible for all activities that occur within your account. It is your obligation to keep your login credentials secure and not share them with any party.

• Use a strong, unique password that is not used on any other platform.
• Log out of your account when using a shared device.
• Contact club388my support immediately if you suspect unauthorised access to your account.
• Update your profile information if there are any changes to your personal details.

4 Deposit & Withdrawal

Club388my supports multiple payment methods including DuitNow, FPX, Touch 'n Go, GrabPay, Boost, and ShopeePay. All deposits are credited instantly once payment is successfully confirmed by the system.

Deposit & Withdrawal Limits

Minimum and maximum limits for deposits and withdrawals vary by payment method and member VIP level. The latest limit information can be found in the Finance section of your account.

Withdrawal Terms

• Withdrawals are only processed to the same payment method used for the deposit — this is for security and fraud prevention purposes.
• KYC verification must be completed before your first withdrawal request can be processed.
• Bonuses that have not met the rollover requirement cannot be withdrawn.
• Club388my reserves the right to request additional verification for withdrawals exceeding a certain amount.

Withdrawal processing time is under 5 minutes for primary methods, subject to applicable verification requirements. VIP members enjoy higher processing priority.

5 Bonus & Promotions

All bonuses and promotions offered by club388my are subject to the specific terms stated in each offer. The general terms applicable to all bonuses are as follows:

• Bonuses may only be claimed once per promotion unless stated otherwise.
• Rollover requirements must be fully met before a balance is eligible for withdrawal.
• Club388my reserves the right to withdraw any bonus if there are signs of abuse.
• Members found using multiple accounts to exploit bonuses will have all related bonuses and wins forfeited.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the rollover requirement.

6 Game Rules

All games available on the club388my platform use software provided by internationally licensed suppliers. The random number generator (RNG) has been independently audited to ensure fairness and transparency.

Game Results

The outcome of all games is final once confirmed by the system. In the event of a technical disruption during a game session, the system records stored on club388my's servers will serve as the primary reference for determining the valid result.

Sports Betting

For sports betting, match results confirmed by the official organizing body are final. club388my reserves the right to void or suspend any wager if there is evidence of match manipulation or incorrect information at the time the wager was placed.

7 Prohibited Conduct

The following activities are strictly prohibited and may result in account closure and fund freezing without prior notice:

• Registering multiple accounts or sharing an account with another person.
• Use of automation software, bots, or systems designed to exploit games.
• Attempts to upload or distribute malicious software through the platform.
• Use of false information during registration or the KYC process.
• Colluding with other players to manipulate game outcomes, particularly in poker or live table games.
• Attempts to manipulate or exploit technical errors for personal gain.
• Payment fraud includes the use of credit cards or third-party payment information without authorization.

8 Account Closure & Suspension

Club388my reserves the right to suspend or close any account for the following reasons:

• Violation of any terms in this document.
• Identity verification that has failed or was not completed within the specified timeframe.
• Activities suspected to be related to fraud or money laundering.
• Voluntary account closure requests submitted by the member.
• Accounts that have been inactive for 12 consecutive months.

Members who wish to voluntarily close their account may contact the club388my support team. Any available balance (excluding bonuses that have not met the wagering requirements) will be returned in accordance with standard procedures.

9 Liability Limits

Club388my provides its platform on an "as is" basis. While we strive to ensure the platform runs smoothly at all times, we do not guarantee that the service will be entirely free from interruptions or technical errors.

Club388my is not liable for any direct or indirect losses arising from:

• Service disruptions caused by factors beyond our control.
• Losses resulting from valid game outcomes in accordance with the game rules.
• Unauthorised access to your account resulting from your own negligence.
• Personal financial decisions made based on gaming activity.

10 Responsible Gaming

Club388my is fully committed to responsible gaming. We provide the following tools to help members manage their gaming activity:

• Self-configurable daily, weekly, and monthly deposit limits.
• Loss limits to protect against excessive losses.
• Session time limits for gameplay.
• Temporary self-exclusion option (1 day to 6 months).
• Permanent self-exclusion for those who need it.

11 Privacy & Data Protection

Club388my handles all member personal data in accordance with our Privacy Policy, which has been published separately. By using this platform, you agree to the collection and processing of your data as described in that Privacy Policy.

All collected data is stored using industry-standard encryption. club388my does not sell, lend, or share your personal data with third parties for marketing purposes without your consent.

12 Amendments & Enforcement

Club388my reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. However, for material amendments, we will endeavour to notify members via email or an in-platform notice at least 7 days before the changes take effect.

Continued use of the club388my platform after any amendments take effect constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically to stay informed of the latest applicable terms.

If any provision in these Terms and Conditions is found to be invalid or unenforceable, only that provision shall be deemed void, while the remainder continues in full force and effect.

This version is effective from January 2026. Any questions regarding these terms may be directed to the club388my support team via 24/7 live chat within the platform.